FAQ

Zoho Chat is a web based chat system. You can access Zoho Chat using just a web browser and an internet connection. It does not need any software to be downloaded or installed.

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Zoho Chat (http://chat.zoho.com) is a web based application and can be used or accessed using a web browser from any part of the world. We recommend the following web browsers : Mozilla Firefox (2.0 onwards), Internet Explorer (6.0 onwards).

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You can add a contact either using their Zoho ID or email address. On adding the contact, then a notification will be sent to the contact for acceptance. And you can chat with the contact once your request has been accepted.

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Yes, you can search the contacts just by typing the starting letters of their Zoho ID. All your contacts that match the phrase that you are searching for will get listed.

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Just click on a contact's name/ID. A chat window opens and you can start chatting with him/her.

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Yes, you can participate in multiple chats at a time. A separate windown is created for every chat. You can switch chat windows to converse with different contacts. You can also pop-out the chat window(s) for your convenience and easily switch between them.

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Yes, you can. We will create a chat session even if your contacts are offline. Your messages will get displayed when your friend comes online and also in the "Offline Messages" list at the bottom-right.

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A group is a collection of Zoho contacts. Let's say you frequently chat with a group of members, e.g., your office team or friends. Then you can group all such contacts together so that you can identify them with a single name. All members in a group get the group's name listed in their Zoho Chat account and by clicking on a group name, anyone can instantiate a chat with all participants in that group.

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Click on Manage Groups / Contacts -> Add Group, you will be shown the 'Add Group' screen. Choose a name for your group and pick your group members from the contacts list.

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Yes, you can modify your existing groups that you have created (groups with an owner icon beside them). Right click on a group and choose the 'Edit' option. You can add/delete contacts as needed.

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Yes, you can delete existing participant from a group. Right click on a group and choose the 'Edit' option. You can remove contacts from the group as needed.

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Yes, you can. Right click on the group you have created (groups with an owner icon beside them). You'll see the 'Delete' option listed.

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Chat History holds all your chat transcripts.

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By default, Zoho Chat archives all chat sessions. And these will be available under Chat History.

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Yes, chat history is search enabled. Searching for words / phrases will list matching chat transcripts.

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Your chat transcripts will exist till you delete them. You can delete a chat transcript by clicking on the 'x' icon beside it.

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Yes, you can. Choose the specific chat title and click on 'Continue Chat' to restart the chat.

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To chat with a non-registered Zoho member, use the "Instant Chat" option. Enter the email address of the person who you want to chat with. An email will be sent with a link. Clicking on the link, he/she can start chatting with you.

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Yes, you can. In the on-going chat window, give the email address of the non-Zoho user in the 'Invite Contacts' field at the top-right. An email will be sent with a link. Clicking on the link, he/she can join that specific chat. Once he/she joins the chat, their name will get displayed in that chat's participants list.

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There are different ways to embed a chat. For more details, refer to this page.

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Please refer to the instructions in this page.

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Of course you can resize the chat window of varying size and can make it to fit perfectly in your page. Please follow the easy steps mentioned below.

First step: Refer to this page for how to generate the chat embed code

Second step: Put it in a "<div>" tag and specify the height and width for the "<div>" tag of your choice.
For eg: <div style="height:400px;width:200px;">Place your Zoho Chat embed code snippet here.</div>

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Guest users will be shown in the participants list only when they were online. i.e., Zoho Chat wont consider them as participants until unless they were online.

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On inviting a guest, Zoho Chat will intimate the recipient about your request for their participation via mail. In the mail, we will send a link, and through that your guest user can be able to participate in the specific chat.

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Yes, you can. In a chat window use the 'Configure Guest Access' button to allow/block guests.

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This is because any registered user participating in that specific chat may block the guest access. Which in turn blocks you to continue with that chat. You can participate in this specific chat only if guest access is re-enabled.

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Yes, provided if the same font is installed on all the participants' machines. We support font types based on UTF-8 standard.

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Live Support: It is to let your website/blog visitors to chat with you personally i.e., any visitors for your website can chat with you which will not be shown to other visitors.

Shoutbox: It is to let your website/blog visitors to chat with you and among themselves i.e., whatever messages sent by the visitor is also visible to other visitors.

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Zoho Chat transfers the usernames & passwords of the multi-protocol accounts over HTTPS (SSL 128-bit encrpytion).

By default, your usernames & passwords are not saved by Zoho Chat. We save them only when you choose the Save Email Address and Password option. And these are encrypted while storing in our database.